Research & Insights That Turn Your Data Into Truth.
Your CRM and analytics tools capture endless data points, but almost none of it gets properly analysed. We bring psychologists, PhDs, and statisticians to your business to run real scientific research on your customers, your CRM, and your revenue operations, so your decisions are backed by evidence, not guesswork.






From Raw Data to Real Insight — Actual Science.
Every CRM measures dozens of data points, but very few businesses ever run the statistical analysis needed to control for variance and confounding variables and turn that data into truth. We do.
We work across two core forms of research used in psychology, marketing, and sales to understand your consumer base and the trends inside your CRM:
- Quantitative research — surveys, questionnaires, and experimental research where we manipulate a specific variable to observe its effect on a dependent variable.
- Correlational research — using statistical software such as R or SPSS to analyse the data already sitting in your CRM and across your analytics tools, producing solid insights for prediction and revenue growth.
Our goal is simple: bring science back to business, marketing, and revenue operations in a world full of misinformation. We use the truth to make an impact.
Everything Research & Insights
From hypothesis to published findings, we run every stage of the research process so you can make decisions with confidence.
Research Scoping & Hypothesis Design
We define the research question, review prior findings, and lay out the reference and introduction before any data collection begins.
Quantitative & Experimental Research
Surveys, questionnaires, and controlled experiments that isolate variables and measure their real effect on outcomes.
Statistical & Correlational Analysis
Using R, SPSS, and other statistical software to analyse your CRM and analytics data, controlling for confounding variables to find the truth in the numbers.
Survey & Questionnaire Build-Out
We build and distribute questionnaires in tools like SurveyMonkey and Qualtrics, target the right populations, and interpret the results.
Focus Groups & Participant Recruitment
We recruit participants and run focus groups and interviews as part of the research design.
Full Academic-Grade Research Papers
Methodology, results, and discussion sections delivered as proper scientific papers, not a slide of vanity metrics.
Data Without Science
Most CRMs and analytics platforms capture huge amounts of data. Almost none of it gets the scientific treatment it needs to mean anything.
Research, done right
When your data gets real scientific analysis, every team benefits. Marketing knows what's actually driving conversion, sales understands the real drivers of churn and retention, and leadership gets findings they can trust and act on.
We never just report the numbers. We test them.
We don't just gather data, we bring the science to it.
Most agencies will show you a dashboard. Very few will tell you whether what you're seeing is actually true.
The Hatchi research team includes psychologists, PhDs, and statistics experts working alongside our business, sales, and revenue operations specialists — people who know how to design a study properly and how to interpret it without fooling themselves or you.
Proper scientific process — hypothesis, literature review, methodology, results, and discussion, just like a published paper.
Real statistical rigour — R, SPSS, and controlled analysis, not spreadsheets and guesswork.
We build the tech too — questionnaire design and distribution in tools like SurveyMonkey and Qualtrics, end to end.
Recruitment included — we source participants and run the focus groups and interviews ourselves.
Honest, evidence-first partners — we tell you what the data actually shows, not what's easiest to hear.
The sooner you get the truth, the sooner you can act on it.
You're already paying for the CRM, the analytics platform, and the tools that capture this data every day. What most businesses never do is the actual science needed to turn it into truth.
Without it, decisions get made on assumptions, correlation gets mistaken for causation, and misinformation quietly guides your marketing, sales, and revenue operations.
- Cost-BenefitTurn data you're already paying to collect into decisions you can actually trust.
- Evidence over assumptionReplace guesswork with statistically controlled findings.
- AlignmentTeam adoption before bad habits form and can't be unlearned
- A competitive advantageReal insight into your customers that competitors relying on dashboards alone simply don't have.


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Everything You Need to Know About our Research and analytics Services,
Analytics tools report what happened. Our research explains why it happened, using statistical methods that control for other variables so you can trust the finding rather than mistake correlation for causation.
Two core types: quantitative and experimental research (surveys, questionnaires, and controlled experiments) and correlational research, where we apply statistical software like R and SPSS to your existing CRM and analytics data.
A team of psychologists, PhDs, and statistics experts, working alongside our business, sales, and revenue operations specialists.
Both. We can build and distribute questionnaires in tools like SurveyMonkey or Qualtrics, recruit participants, run focus groups and interviews, and analyse data already sitting in your CRM.
A proper research paper: research question, literature review and introduction, methodology, results, and discussion — the same structure as an academic study, applied to your business.
Because those tools collect the data but very rarely do the actual scientific analysis. You're already paying for the system. This is what makes the data underneath it meaningful.
Ready to bring science to your data?
Let's talk about your research question.
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What our clients say
Real results, real feedback. See why teams trust Hatchi to bring their HubSpot, strategy, and technology together.
"We’ve been working with the team for just under two years, and they’ve provided excellent support throughout. The team is always helpful, responsive, and highly knowledgeable about HubSpot, which really helps bridge the gap for us.With our small team, having Hatchi as an extension of our own has been invaluable. Their technical expertise and commercial insight have helped us fine-tune campaigns and achieve better results.Highly recommend them to anyone looking to get the most out of HubSpot and improve their results."
"We recently partnered with Baskey Digital to implement HubSpot as a replacement for our legacy CRM system, and the experience was exceptional from start to finish. The team provided expert guidance on selecting the right HubSpot package for our needs and worked closely with us to map out every stage of the customer journey. Their approach ensured a smooth and seamless transition, minimizing disruption and maximizing value. Special thanks to Olivia, Brian, and Pauric, who were absolutely brilliant throughout the project. Their dedication, responsiveness, and ability to keep us on track were key to getting the project over the line successfully. We couldn’t have asked for a better team to support us through this transformation. Highly recommend Baskey Digital to any business looking to do integration projects especially with HubSpot."
"QUEEN OLIVIA AND HATCHI TEAM ARE THE BEST IN THE BUSINESS!"
"The Hatchi team are not only experts in their field, but genuinely form an extended, supportive, and empathetic portion of our own team."
"Have utilized the serviced of Hatchi for a few years, some pretty lofty projects. One complete website revamp, followed up by ANOTHER just a few months later after a merger. They are so knowledgeable, extremely talented, and are true partners in the projects we have worked on. Would highly recommend them for anything, but their mastery of Hubspot is where they shine. Five stars are not enough."
"We have enjoyed a very good working relationship with the Baskey team over many years, working together to build our CRM system according to our needs. I particularly appreciated their personal touch, high level of flexibility and professionalism."
"We’ve been working with the team for just under two years, and they’ve provided excellent support throughout. The team is always helpful, responsive, and highly knowledgeable about HubSpot, which really helps bridge the gap for us.With our small team, having Hatchi as an extension of our own has been invaluable. Their technical expertise and commercial insight have helped us fine-tune campaigns and achieve better results.Highly recommend them to anyone looking to get the most out of HubSpot and improve their results."