Services & Capabilities

Strategy to systems - all in one place.

We help you move from ideas to implementation across research, growth, CRM, AI, and digital infrastructure.

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Fragmented. Unfocused.
Lost in the noise.

Clarity, by design.

Showing the before state
What We Do

We bring clarity to the tools, systems, and strategies that drive your growth.

From research and strategy to CRM, AI, websites, and community programs, Hatchi helps organisations build digital ecosystems that work.

01

Research &
Insights

Hatchi provides research services that help organisations understand markets, customers, behaviour, and opportunities.

  • Research development and analysis
  • Research project design and build
  • Qualitative research (interviews, focus groups)
  • Quantitative research (surveys, data analysis)
  • Statistical analysis
  • Qualtrics survey design and implementation

We design research frameworks and deliver insights that support better decision-making, clearer direction, and more effective strategy.

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research-wallResearch &
Insights
02

Strategy &
Growth

Hatchi provides strategy services that help organisations align marketing, sales, and business operations to support growth.

  • Marketing strategy
  • Sales strategy
  • Business strategy consulting
  • SEO and AI / AEO
  • Community management
  • Branding and graphic design
  • Workshops and strategic sessions

We develop practical strategies that connect business goals with execution and measurable outcomes.

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strategy-and-growthStrategy &
Growth
03

HubSpot 
Services

As former HubSpot employees, we help organisations get real value from HubSpot — turning it from a set of tools into a connected system that supports growth.

  • HubSpot implementation, onboarding & training workshops
  • Strategy and Consultation across Sales, Marketing & Service Hub
  • Automation & workflow design
  • Reporting, dashboards & analytics
  • Integrations (native & custom)
  • Website development (HubSpot CMS)

We design and optimise HubSpot systems that align with your processes — connecting your data, teams, and workflows so everything works together as part of a scalable digital ecosystem.

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hubspot-servicesHubSpot 
Services
04

CRM &
AI Systems

Hatchi provides CRM and AI services that help organisations manage customer relationships, automate processes, and improve data-driven decision making.

  • Salesforce consulting
  • Zoho CRM
  • Zendesk systems
  • Shopify integrations
  • AI data enrichment
  • And other systems

We implement and optimise systems that support marketing, sales, and operations, ensuring your tools work together as part of a connected ecosystem.

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crm-lisbonCRM &
AI Systems
05

Websites &
Digital Platforms

Hatchi provides website design and development services that support marketing, sales, and digital operations.

  • Website design and implementation
  • HubSpot CMS development
  • WordPress development
  • Conversion optimisation
  • Custom integrations
  • General IT and domain support

We design and build digital platforms and technical foundations that integrate with your wider systems and support long-term growth.

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websites-and-digital-platformsWebsites &
Digital Platforms

How we work

We take you from complexity to clarity through a structured, end-to-end approach — from understanding your business to building and optimising systems that drive growth.

01

Research & Discovery

We start by getting under the hood of your business. Through stakeholder interviews, data audits, and customer research, we map how your organisation actually works today — your goals, your bottlenecks, your tech stack, and the gaps between them. This is where assumptions get tested and the real opportunities surface. You walk away with a clear picture of where you are, what's holding you back, and where the highest-impact growth levers sit.

02

Strategy & Planning

Insights only matter if they translate into action. We turn what we've learned into a structured roadmap that aligns your people, processes, and platforms around a shared direction. That means defining priorities, sequencing the work, and making sure every recommendation ties back to a measurable business outcome. No bloated decks or theoretical frameworks — just a clear plan you can actually execute against.

03

Implementation

This is where strategy becomes infrastructure. We build and configure the systems that bring your roadmap to life — CRM setups, AI workflows, website builds, integrations, automations, and the connective tissue between them. Our team handles the technical heavy lifting while keeping your stakeholders looped in throughout, so what we deliver fits how your business actually runs, not how a generic playbook says it should.

04

Optimisation

Launching is the start, not the finish. Once your systems are live, we monitor performance, surface what's working, and refine what isn't — using real data from real users. Whether that's tightening a workflow, improving conversion, retraining a model, or expanding into new channels, we treat your ecosystem as something that compounds in value over time. You get a long-term partner, not a one-off project.

Get in Touch

Let's start
something great.

Whether you're looking for support with research, strategy, CRM, AI, websites, or digital systems, we’d be happy to hear from you.

 

Tell us a bit about what you're working on, and we’ll help you find the right approach.

 

Email: b.mackey@hatchidigital.com
Address: 11–15 Tara St, Dublin 2, D02 RY83
Phone: +353 857104533

Ready to transform
your Operations?

Let's talk about your next project.

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Ever feel like your systems are working against you?